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Frequently Asked Questions

  1. What is a Merchant Account?
  2. What types of businesses can set up a merchant account?
  3. What credit cards will I be able to accept?
  4. Do I need a business license?
  5. What is the Address Verification System?
  6. What is the discount rate?
  7. How will I get my money?
  8. Will I receive a statement?
  9. How are my monthly fees paid?
  10. How do I apply?
  11. How long does the approval process take?
  12. Do I need to sign a contract?
  13. Is there a service phone number that I can call if I need help?
  14. When do credit card transactions get funded?
  1. What is a Merchant Account?
    A Merchant Account enables you to process credit cards, debit cards, gift cards and electronic check transactions. These payment methods are convenient for your customers, and they help you get paid faster.

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  2. What types of businesses can set up a merchant account?
    We accept Retail, Restaurant, MO/TO, Internet/ E-Commerce. However, we do not accept all types of businesses below: Click Here

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  3. What credit cards will I be able to accept?
    We set up you so that you can accept all major credit and debit cards including MasterCard, Visa, Discover, and bank ATM debit cards.

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  4. Do I need a business license?
    No, you do not need to have a business license, trade name registration, DBA certificate, etc. but it is helpful.

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  5. What is the Address Verification System?
    If you sell mail order/telephone order, or through the Internet, you don't want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System (AVS) lets you enter the customer's home address and compares it to the address on file with their credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will detect this for you.

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  6. What is the discount rate?
    Every bank charges a discount rate. The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Our discount rates are exceptionally low for retail, restaurant, order/telephone order and Internet merchants.

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  7. How will I get my money?
    Your money will be deposited directly into your current business checking account. Typically between 24-48 hours (sometimes slightly longer if your business is considered high risk).

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  8. Will I receive a statement?
    Yes. A statement is mailed out every month with the information on all deposits into your account, your total sales volume, and the charges for the month.

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  9. How are my monthly fees paid?
    Monthly fees are automatically debited from your business checking account the first week of each month for the previous month's fees. There is no need to send in a check to pay fees.

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  10. How do I apply?
    Just fill out the free, no obligation, and online merchant account application. We will contact you within 24 hours (not including weekends and holidays) and let you know what program you have qualified for, and answer any questions you might have.

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  11. How long does the approval process take?
    Once all necessary paperwork is received, most accounts are approved in 48 hours. Once approved, we will immediately inform you of your acceptance and deliver the terminal equipment or software.

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  12. Do I need to sign a contract?
    No, you don’t need to sign a contract when you open a merchant account with us.

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  13. Is there a service phone number that I can call if I need help?
    Yes! You can contact us at toll-free number 1-866-477-8088 available to you 24 hours per day, 7 days a week, and 365 days per year.

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  14. When do credit card transactions get funded?
    In most cases, your transactions are deposited into your checking account within two business days after you close your batches.

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