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Lodging Solutions
The view may be fabulous, but it's your exceptional service that keeps guests coming
back. Every guest interaction sets your property apart from the competition. So
every credit card transaction must be fast, efficient and effortless for your guests.
Whether your guests are in their rooms, by the pool, in the guest shop or at the
spa, SW Merchant Services Group can keep you connected. As the premier payment processor
in the lodging industry, SW Merchant Services Group offers a full suite of products
that are perfect for your property management system.
Technical Support In addition to your
own account management team, you will also have access to our experienced technical
helpdesk experts and retrieval/ chargeback resolution specialists 24 hours a day,
7 days a week. They are always on duty to help, no matter when you need them.
Payments SW Merchant Services Group
supports all the major payment types your business needs. Not only can you take
advantage of our competitive MasterCard® and Visa® discount rates, we also support
Discover®, Debits, Gift Cards, corporate cards, EBT cards, and the emerging electronic
payment options. And you get quick and reliable settlement to your financial institution.
Value-Adds Our systems have the flexibility
to integrate with all the major property management systems and other hospitality
VARs. So no matter what system your property runs to manage operations, you can
rest assured that SW Merchant Services Group will manage the payments.
Varied Terminal Interfaces Our applications
are easy to use both for day-to-day operations and for training of new personnel.
Enhanced front-desk features include no-show flag, one-key reauthorization and networking.
And if you already own your terminal, in most cases we can convert you to the SW
Merchant Services Group system quickly and easily.
Advanced Communications We offer a
full spectrum of connectivity options to support your processing needs, including
dialup, wireless, and authorization over high-speed T1 lines and internet transport.
Flexible Platforms Our options include
hospitality management interfaces, stand-alone terminals and our PC product for
integrated terminals requiring central reconciliation.
Data Delivery With a few mouse clicks
on your PC, your night auditor or corporate controller can access customized location
and corporate-wide data in daily, weekly or monthly reports through secure web access
or daily emails. Or better yet, you can download the data into your own accounting
systems.
Chargeback and Retrieval Handling
Our expert, aggressive chargeback and retrieval handling can help protect the sales
you've already made. We can often act on your behalf, preventing chargebacks before
they occur.
Reliable Service Our redundant processing
centers (in opposite points of the U.S.) ensure maximum uptime and transaction security.
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