RIVERWOODS, Ill.--(BUSINESS WIRE)--Sep. 1, 2009-- Discover Financial Services (NYSE: DFS) announced today that Discover^® scored highest in the Interaction factor in the J.D. Power and Associates 2009 Credit Card Satisfaction Study^SM. The third annual study analyzed six factors critical to the level of satisfaction consumers have with their primary credit card companies. Discover ranked second overall in satisfaction among the top 10 credit card issuers in the study, performing well above the industry average.

“Discover has always been committed to delivering high-quality customer service that puts cardmembers first,” said Carlos Minetti, Executive Vice President of Cardmember Services and Consumer Banking at Discover. “Receiving the highest score in the Interaction factor from J.D. Power and Associates is a reflection of the incredible dedication of our customer representatives who work tirelessly to help our cardmembers achieve a brighter financial future.”

Discover cardmembers can reach a knowledgeable customer service representative on the phone typically within 60 seconds when contacting Discover, the first credit card issuer to offer live, 24/7 customer service. For cardmembers who prefer online self-service, Discover provides consumer-friendly options that put them in complete control of their accounts, from making payments to redeeming rewards to tracking returns and more. Read More