Online Card Present Reporting
Our reporting tools provide you direct online access to time-critical information
to help you identify and eliminate unnecessary costs incurred from downgrades and
chargebacks, assist with reconciliation and provide research tools so you can investigate
a variety of exception conditions.
Resource Online Resource Online is our proprietary suite of innovative Web-based
tools that enables you to quickly and easily access all of your processing data.
You can view everything from front-end point of sale data to back-end reconciliation
data. With just a few mouse clicks, you'll have a complete snapshot of your financial
picture that quickly enables you to take immediate cost savings steps, such as identifying
and eliminating processing errors, downgrades, chargebacks and more.
View a demonstration of Resource Online. Our quick presentation shows the features
of Resource Online modules that are commonly requested by users, including data
security, the ability to administer additional users, and the interactive chargeback
and retrieval response system.
With the modules of Resource Online you can choose the right tools that will grow
with your business
Recon Solution
With Recon Solution, you can access comprehensive bottom-line processing
recaps. You can view summary reports, as well as detail reports that provide you
with all your consolidated transaction reporting and reconciliation data. Look up
batch and transaction detail, deposits, retrieval and chargeback requests, qualification
data, fees, review your statements online and more!
Recon Solution offers optional modules including
Decisionable Data
Enables you to analyze payment data in three areas--transaction
qualification, chargebacks and retrievals, and credits without offsetting debits.
These innovative reports highlight locations that may be experiencing payment issues,
and ultimately costing your business unnecessarily.
Exception Item Respond
An interactive chargeback and retrieval module, Respond
allows you to view and immediately respond to Visa, MasterCard and Diners inquiries
over the Internet. Scan and upload your supporting sales documentation when responding
to exception items and eliminate paper and the time spent waiting for faxes to arrive.
Instant Alerts
Only SW Merchant Services Group offers revolutionary Instant Alerts
technology, where you can instantly receive email notifications of potential financial
risks and exception conditions delivered right to your email inbox. Resource Online
is the first web-based reporting tool on the market that monitors these high impact
alert categories for exception to the limits you set: Chargebacks, Interchange,
Retrievals and Velocity. When exceptions occur, alerts are triggered, with you determining
the what, how and when of receiving your alerts. From multiple chargebacks at a
single location to open batches and repetitive high volume card usage.Instant Alerts proactively keep you on the forefront of your financial operations.
Virtual Transaction Manager
A secure web-based application providing
ad hoc web reporting that grants a more merchant-centric view of real-time transaction
and batch activity. With 24/7 real-time reporting activity, batch summary figures
and detailed transaction data seconds after the authorization.
Virtual Transaction Manager (VTM)
provides the detailed level of data you need,
whenever you need it. Users can specify a single day to view, or a date range of
days, weeks, or months (up to 6 months). In addition, VTM also offers the user a
summary view of card type transaction counts and net deposits. Security is key with
VTM-not only is the data information protected by our firewall, but also user access
requires a user id and individual password.
Merchant Updates
provides access to front-end merchant maintenance functions for
customers who manage their own maintenance and updates. FlexCache Reports - These
reports provide Retail merchants with the summary and detail data they need to manage
their SW Merchant Services Group Gift Card program. Other Payment Reporting Products:
Flexible Data Feeds
SW Merchant Services Group can deliver the data you need in
whatever format you require - whether you are creating a simple performance spreadsheet
or feeding your complex business management system. Our technical experts can ensure
your data is transmitted in accordance with your unique specifications, including
automated delivery of stored value reporting.
ClientLine®
The ClientLine online reporting service is a secure and easy-to-use
web-based analysis tool that provides you with instant access to your payment processing
data. Select from over 100 available reports to compile the comprehensive reconciliation,
reporting, research and auditing information you want, with the financial control
that you need to manage your business.
Our online reporting options are a good example of why at SW Merchant Services Group
we're more than your payments processor, we're your business partner.
If you are a current our customer, contact the customer service number found on
your most recent statement.
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