Customer Service and Technical Help Desk Support
SW Merchant Services Group is dedicated to providing the best services with a goal of satisfying our merchants. We understand the value of connecting with our customers and we do so by working with them to address any issues they may have. Credit card processing can be confusing so we are here to help you. We are committed to helping you with all of our services so as a merchant you can focus on the most important aspect of your business. We take pride in providing you with great customer service and giving clear explanations on how to solve your concerns over the phone as quick and easy as possible.
■ SW Merchant Services Group is a fully trained ISO of our member processors.
■ We provide local office support merchants with "hands on" emergency assistance in the case of hardware failure.
Our local office will expedite merchant application processes and train merchant staff on site when possible. We want to help your business grow and are always looking for new ways to help you feel comfortable with us.
For questions on monthly statements, chargeback cases, retrieval requests, deposits, your credit card terminal, or ordering supplies.
Contact us at 1(866) 477-8088 is available Monday through Friday 8:00 AM – 5:00 PM PST. For merchants with questions on technical issues outside of business hours, we provide an available 24/7 Help Desk Representative number, located on the side of your credit card terminal.